Frequently asked questions
Classes and Programs
Will classes continue?
As per the Alberta government's directive, we are suspending all in-person classes on all NAIT campuses until further notice. Online courses will continue as scheduled. Wherever possible, classes resumed online starting March 19.
What should I expect next for moving my classes online?
The decision to suspend all in-person classes on all NAIT campuses until further notice applies to credit and non-credit courses, including apprenticeship. Instructors and school leaders will be in touch with students via Moodle and/or email with information about online delivery of classes.
Courses that are already delivered online will continue as scheduled.
Will exams still take place?
Our intention is to have as many students as possible to complete their courses, including final assessments, in line with the academic calendar. We will look wherever possible to alternative assessment strategies including online exams or assignments in lieu of final examinations.
How do I report my absence?
If you need to miss a class because you are ill or need to self-isolate, follow the current process for reporting absences in your program: either contacting the instructor of the class or your program assistant.
I'm concerned I will not be able to complete my courses or even graduate. What should I do?
We understand your concern and are looking at all means to support students in completing courses. We are seeking clarity from the government and will have more information to share in the coming days.
I am currently in a practicum or WIL placement. How will this impact me?
NAIT is following the direction of Alberta’s Minister of Advanced Education, who has indicated that practicums should continue. Given the wide variety of WIL situations, we are actively coordinating with industry partners to evaluate and mitigate any potential risk in our various WIL environments, and we will continue to monitor this situation closely and make decisions accordingly. If the recommendations from Alberta Health Services and/or Alberta Advanced Education regarding practicum and work integrated learning changes, or if NAIT's risk assessment changes, the program will advise affected students as quickly as possible with the changes. As always, our priority is the health and safety of our students and staff.
Admissions and Account Inquiries
Can I defer my admission for the Spring term?
NAIT is actively working to move to online delivery for Spring term. Therefore, the refund policy applies to students who wish to withdraw their application. However, students encountering international travel or study permit restrictions should contact Registrar@nait.ca to understand their options, including admission deferral. The email subject line should read "Deferral COVID-19."
If you are an international student who has already been accepted into a program, the Registrar’s Office will reach out to you to discuss deferral options. Due to the travel impacts of the COVID-19 pandemic, international students are strongly encouraged to defer their admission.
I have a question about my student account, who do I contact?
The in-person services at the Welcome Centre and Student Service Centre are closed until further notice. Please access online self-service options as a primary means to access services.
If you need further support
We are currently experiencing a higher volume of inquiries due to COVID-19. We are working as fast as we can to address all our inquiries and appreciate your patience at this time.
My school is closed and I can't get my transcripts. Can I get an extension to submit these?
Applicants who are unable to submit official transcripts based on school closures by the deadlines indicated on the MyNAIT portal may request an extension. Requests should be emailed to Registrar@nait.ca and the email subject line should read "Extension Request COVID-19."
Can I be refunded for a class I'm currently taking?
While in-person classes have been suspended, we are still looking at how we can move courses online to support students in completing your courses. Once we have a better understanding of what courses may need to be cancelled, we will communicate further. At this time, the refund policy still applies.
If my class has not started, can I get a refund if I cancel?
NAIT is not cancelling upcoming classes at this time; therefore, the refund policy still applies.
Students enrolled in a future credit or non-credit course can also change their registration by logging into the myNAIT portal. Regular fees and deadlines apply. Students enrolled in a future apprentice course can change their registration by logging into MyTradesecrets.
I need to withdraw from my class but I can't come to NAIT to submit a form.
We're working on a solution to allow students to submit their requests online or via email. We will update as soon as we can.
What if I suspect I might have contracted COVID-19?
Alberta Health Services has developed a simple online assessment tool to help you decide whether you need to call 811 to be tested for COVID-19. It'll guide you to answer questions about your symptoms and take you through steps to help determine whether you need testing. See: ahs.ca/covid
The tool will direct you to call 811 if COVID-19 testing if required. It will also provide reassurance to those who don't require further testing and will reduce call volumes to Health Link at 811 for those whose symptoms are not serious at this time.
If you do need to contact 811 to speak with Alberta Health Services, they will assist you to determine appropriate next steps
I just returned from a trip outside Canada or am planning to travel soon, what do I need to do?
Staff and students should follow government recommendations for all international travel. Alberta Health is recommending against travel outside Canada at this time. Alberta Health currently recommends that all travellers arriving from abroad self-isolate for 14 days.
Where will I find information on NAIT's response to COVID-19?
Check for regular updates at nait.ca/coronavirus as things are changing rapidly.
How can I find supports for online learning?
You can access resources to help you learn online through the Learning Services site. We suggest you check back often because we will add supports as they are created.
What platforms will be used for online learning?
NAIT uses many different platforms to support online learning such as Moodle, Microsoft Teams, and WebEx to name a few. Your instructor will choose the platform that is best suited to the learning required.
I don't have a computer at home, how will I learn online?
The HP Computer Commons will remain open from 8 a.m. to 6 p.m. daily. Starting Monday, March 23, the Computer Commons will be relocated to CAT215 and will be open daily from 8 a.m. to 6 p.m. and will be closed April 10 and 13. The larger lab will allow for more social distancing.
The Computer Commons is open only to the NAIT community, and student/staff ID cards will be required. Please note that this space is open to support students who cannot access online learning from home. We ask that if you can use your own technology to access your courses, please do so and leave this lab for those who need it.
Campus Services and Events
Are the campuses closed?
Please see the facility and services status page for the current list of closures at NAIT campuses.
What campus services and facilities will be open at this time?
The Computer Commons (now in CAT215) remains open from 8 a.m. to 6 p.m. daily. It will be closed April 10 and 13. The Computer Commons is open only to the NAIT community, and student/staff ID cards will be required. Please note that this space is open to support students who cannot access online learning from home. We ask that if you are able to use your own technology to access your courses, please do so and leave these labs for those who need them.
Please see the facility and services status page for the current list of what is currently open.
We appreciate your patience and co-operation during this unprecedented situation. To stay up to date with developments at NAIT, please visit our general information site.
Will upcoming events on campus be cancelled?
All events are cancelled for staff and students.
Will convocation be rescheduled? Will I still graduate if it is?
NAIT has decided to postpone convocation ceremonies planned for this spring (April 30 to May 2, 2020). The suspension of convocation does not mean you will not graduate - at this time eligible students will still graduate.
How do I get a refund for my grad gown?
To get a refund for your grad gown, please complete the Ancillary Services request form in the following link. This form is to request refunds for a few Ancillary Services including grad gown rentals. If you have submitted a form, you will be contacted over the next few weeks. Please be patient during this busy time. If you haven't been contacted by May 1, 2020 please email email@example.com.
Can I get a refund on parking?
Refunds for student Main Campus parking will be issued automatically. The office will not be open for in-person inquiries. Refunds will be pro-rated for March 16 to the permit expiry date and processed as follows:
- Refunds for student Main Campus parking permits purchased online will be processed immediately. Refunds will be applied to the same credit card in 2-3 business days.
- Refunds for student Main Campus parking permits purchased in-person will automatically be issued via cheque and mailed after 10 business days.
- No cancellation fees will be applied.
- Expired or cancelled credit cards will automatically be updated by card provider.
- NAIT student parking permits can be discarded. Access cards do not need to be returned at this time.
To request a refund for student parking at Patricia and Souch campuses, please complete the Ancillary Services request form. Once you submit a form, you will be contacted over the next few weeks. Please be patient during this busy time. If you haven't been contacted by May 1, 2020, please email firstname.lastname@example.org.
Can I pick up my belongings?
A number of campuses, buildings and wings are now closed or have limited access. If you need to collect personal belongings or access lockers, please contact NAIT Protective Services at email@example.com to make an appointment. Please be patient as they manage these requests.
If you choose not to empty your locker now, you’ll be contacted at the end of your contracted rental period.
Refunds on lockers
If you wish to cancel your locker rental and obtain a refund on the unused portion, please submit your request using the Ancillary Services request form. By cancelling your rental you are forfeiting your selected locker and lockers will be available on a first come, first served basis the following semester.
How do I return items borrowed from the library?
Current loans of equipment and technology will be extended until March 31. For print materials, please renew your loan on the library website before your due date approaches. Visit nait.ca/library for further information and support.
Can you help me deal with my stress?
Student Counselling remains open for students by phone at 780.378.6133, email at firstname.lastname@example.org, or through Zoom appointments. Video counselling service is available 24 hours a day through www.mywellnessplan.ca, a support provided by the NAIT Students Association.
Students have access to chaplains who can provide one-on-one consultation on spiritual matters. Chaplains represent several communities of faith and are available to all students and staff, regardless of religious denomination. To arrange a meeting, contact email@example.com.
Other ways to help deal with stress and anxiety during this time include avoiding excessive exposure to news about the pandemic, scheduling pleasant activities throughout the day, and keeping a healthy perspective. Don’t forget that this difficult time will pass, and that we will learn a great deal from it.
Academic advisors, including career advisors, still offer their services through Skype and phone appointments. Students can book an appointment by phone at 780.471.6248.
Information for Apprentices
How are apprenticeship programs impacted?
NAIT is committed to helping apprentices with options to complete their training during the challenging times of the COVID-19 pandemic.
The decision has been made to cancel:
- Apprenticeship classes that are between 50% and 100% complete, where learning outcomes cannot be achieved.
- Our March-April and May-June apprenticeship classes
Where these cancellations occur, apprentices will be refunded the full amount of their tuition. No further action is required to request a tuition refund, and funds will be returned as expeditiously as possible.
Please note the following additional details:
- If you purchased a main campus parking permit, a refund will be provided (pro-rated to March 16th, where appropriate)
- If you paid for a locker rental or purchased parking at the Souch or Patricia campus, please submit an Ancillary Services request form to request a return of those funds
- Additional refund processing details can be found on our Refunds page. It is likely that our normal refund processing times will be affected by these extenuating circumstances, and your patience is greatly appreciated
NAIT and AIT are still working out the process by which cancelled students will be prioritized in upcoming registrations.
If you have questions about in-progress apprenticeship training or aren’t sure whether or not it is continuing, please connect with your program chair.
More details on the decisions made on cancellations, distance delivery, exams and the attendance policy can be found in NAIT's COVID-19 Update #9.
Changes to the Grading System
NEW: Why did NAIT decide to change the grading system for Winter 2020 courses?
Many post-secondary institutions across the world will be adjusting their grading systems for the Winter 2020 semester in response to the circumstances created by the global COVID-19 pandemic. The decision to go to the H/P/F grading system was motivated by our desire to ensure equity for students, support student progression, and preserve academic integrity in these challenging circumstances.
NEW: Who does this change apply to?
This change applies to all students enrolled in degree, diploma and certificate courses in Winter 2020. The only exceptions to this will be made by deans of each school where grades are required for accreditation or licensure requirements. Students will be contacted by their programs by March 30, 2020 if this exemption applies to them.
NEW: What does the move to an H/P/F grading system mean?
All students will receive a grade of H (Honours), P (Pass), or F (Fail) for all Winter 2020 courses.
- H (Honours) indicates course expectations have been exceeded.
- P (Pass) indicates course expectations have been met
- F (Fail) indicates course expectations have not been met
The only exceptions to this will be made by deans of each school for programs where grades are required for accreditation or licensure requirements. Students will be contacted by their programs if this exemption applies to them. NAIT will make a notation on transcripts to indicate this grading system reflects the polytechnic’s response to the COVID-19 pandemic.
NEW: How will this change affect my GPA?
Courses with the H/P/F are not included in the calculation of GPA.
NEW: How will this change affect my academic standing?
Academic standing regulations are under review as a result of this change for the Winter 2020 term. Any changes to academic standing regulations will be communicated as soon as possible.
NEW: How will this change affect my ability to graduate at the end of the Winter 2020 term?
Recognizing the impact of this change to a student’s GPA, we are reviewing the graduation GPA requirement to minimize any impact this may have on students who are due to graduate at the end of this term. The program area will communicate with all students who are scheduled to graduate at the end of this term shortly.
NEW: How will this change affect my eligibility for admissions into another NAIT program that I’m working towards?
We recognize that changes to the winter term grading system may bring uncertainty in how this will impact your admissions into other NAIT programs that you are working towards. We are committed to reviewing and aligning our admissions processes to minimize the impact of our current students looking to progress both within their current program as well as into different NAIT programs. We will communicate more details as soon as they are finalized.
NEW: How will this change affect my eligibility for admissions into a different institution?
We are working with our partner institutions and key stakeholders to communicate these decisions and to identify solutions that minimize impacts to scholarships, funding applications, professional/licensure requirements, and admission to other institutions. It is important to remember that this challenge is global. Post-secondary institutions around the world are working to adjust admission and grading practices as needed.
NEW: How will this impact my ability to apply for and receive scholarships and awards?
For NAIT internal scholarships and awards, we are actively adjusting our practices to ensure that students are not disadvantaged by the change in grading. We are engaging with key external stakeholders and funding agencies to communicate these decisions and to identify solutions to minimize negative impacts on scholarships and funding applications.
We are in exceptional circumstances, and the processes for scholarship evaluation and awards will need to be evaluated under these circumstances. More information will be communicated as it becomes available.
NEW: Can I withdraw from my course if I don't feel that I can continue on?
Yes, the withdrawal deadline for Winter 2020 courses in progress has been extended to Wednesday, April 1, 2020 (unless your course already has a later deadline). This gives you more time to understand these changes and determine if you are able to continue in your course. If you are considering withdrawing, we encourage you to speak with your program first.
NEW: Will the H/P/F grading be in place for spring and summer courses?
We are monitoring the situation with COVID-19 as it evolves and information will be shared as soon as it is available. At this time, we anticipate we will be able to continue with our normal practice of grading with percentages for spring and summer course delivery.
NEW: Will I still be eligible for Alberta Works funding while completing courses online?
Yes. Students attending ESL or Academic Upgrading who are currently receiving Alberta Works funding will continue to be eligible for funding while completing courses online. Attendance will be based on instructor and program expectations while ensuring course objectives are met.
Students approved by Alberta Works to receive Employment Insurance (EI) while attending ESL or Academic Upgrading courses online should continue to report that they are in training. If students have any questions regarding EI, please contact Service Canada at 1.800.206.7218.
Information on upcoming terms will be provided as more information becomes available.
NEW: What should I do if I have funding through Student Awards and Financial Aid but cannot continue my studies?
Students who are unable to continue studies should contact the Student Awards and Financial Aid office at firstname.lastname@example.org to discuss their situation.
NEW: How does the situation around COVID-19 affect my student loans if I’m a resident of Alberta?
Alberta student loans
Advanced Education has announced a pause on all repayments of Alberta student loans for six months beginning March 30, 2020. Interest will not accrue during this period and students do not need to apply for this. They may continue making payments during this period and this will not affect their eligibility to receive the benefit.
Alberta Student Aid encourages students to visit their website to apply for student aid, make changes to their existing applications, and for additional updates.
Government of Canada student loans
The Government of Canada has announced a similar plan to pause repayment of Canada Student Loans and Canada Apprentice Loans until September 30, 2020, with no accrual of interest. Pending parliamentary approval, these measures will become effective March 30, 2020.
Students should continue to check the Government of Canada student aid website for additional updates.
NEW: What do I do if I have questions about my student aid during the pandemic but am not a resident of Alberta?
Students applying for or receiving out-of-province student aid should refer to their providers’ websites for updates and information related to COVID-19. Links to these can be found at NAIT Student Aid, Loans and Grants (please scroll to the bottom of that page).