COVID-19 Update #8: Facility and services status

Posted: Mar 18, 2020 3:29 PM   |  Updated: Mar 20, 2020 6:52 PM

NAIT remains committed to keeping our community healthy, safe and informed. We are taking every precaution to protect the well-being of students, staff and visitors. 

Staff are working to transition learning to an online environment, and will be in touch with students with more information related to current courses. 

We have received many inquiries and would like to provide the following updates to address some of your questions and concerns. This situation is developing rapidly. For the latest information, visit our COVID-19 information for students. Thank you for your patience. 

Facility and services status 

NAIT campuses currently remain open, however access to some buildings is limited in order to support Alberta’s effort to “flatten the curve.” 

Closed for in-person and drop-in services 

The following NAIT services and facilities are closed for in-person and drop-in services, but many have alternate means of access including online, telephone and, in some cases, by appointment: 

  • Student Service Centre 
  • For student inquiries – including those regarding Student Awards and Financial Aid –contact us by phone at 780.471.6248 or via online form 
  • For Continuing Education inquiries, contact us by phone at 780.378.6990 or by email at 
  • Library and Learning Services, including Study Lounge, Makerspace, U310, CAT 215, U210 computer commons, and collaboration rooms are closed. However, students can still access some services, including great resources to support your transition to online learning. 
    • Certain Library services and resources can be accessed by appointment. Please call 780.471.8777 before visiting 
    • Online resources are available for Library and Learning Services  
  • Conference and Event Services  
  • Most eat AT NAIT locations are closed 
  • Though shop AT NAIT is closed, online remains in service. We are still shipping orders daily 
  • Recreation facilities are closed; however, we encourage students to try alternative fitness activities at home, and we plan to provide resources to support this in the coming days 
  • Academic Advising for prospective students, School of Health and Life Sciences, School of Skilled Trades, and School of Applied Science and Technology  
    • Contact the Student Service Centre by phone at 780.471.6248 to book an appointment. Currently appointments are being offered via phone and Skype 
  • Academic Advising for students in the JR Shaw School of Business – contact the Business Information Centre at 
  • International Centre 
    • International student advisors will assist via phone, Skype or Webex. To request an appointment or submit an inquiry, please email 
    • All immigration application workshops from March 17 to March 20 are cancelled 
    • The immigration information session for NAIT students on Friday, March 20 at 4:30 p.m. is cancelled 
    • We are working on how to adapt immigration workshops and will email students with details as soon as possible 
  • Student Counselling
    • Students can contact Counselling by phone at 780.378.6133, by email at, through our online contact form  
    • Students can also access video counselling service 24 hours a day through MyWellness, a support provided by the NAIT Students Association
  • Parking Services

Available services on campus 

Common Market Starbucks will be open March 18 to March 20 from 8 a.m. to 1 p.m. Please note that Starbucks will be cashless. Accepted forms of payment are debit, credit, One AT NAIT Card or Starbucks card only. 

HP Computer Commons remains open from 8 a.m. to 6 p.m. daily, but will be closed April 10 and 13. The Computer Commons is open only to the NAIT community, and student/staff ID cards will be required. Please note that this space is open to support students who cannot access online learning from home. We ask that if you can use your own technology to access your courses, please do so and leave this lab for those who need it. 

Convocation and grad photography 

NAIT has postponed convocation ceremonies planned for this spring. The suspension of convocation does not mean you will not graduate. At this time, eligible students will still graduate. NAIT will reschedule convocation at a later date, possibly in the fall. 

Students who are eligible for convocation were sent a separate email earlier on March 17 with more details. 

Lifetouch has decided to cancel all grad photography. They will be contacting each graduate who currently has a sitting booked. 

Student parking, grad gown and locker refunds 

To request a refund for your grad gown, locker, balance on your one AT NAIT card, or student parking at Patricia and Souch Campuses, please complete the Ancillary Services request form.  Once you submit a form, you will be contacted over the next few weeks.  Please be patient during this busy time. If you haven't been contacted by May 1, 2020, please email shop@nait​.ca

While NAIT will reschedule convocation, we recommend that students request refunds for their grad gown rental at this time. 

Refunds for student Main Campus parking will be issued automatically. The office will not be open for in-person inquiries. Refunds will be pro-rated for March 16 to the permit expiry date and processed as follows:    

  • Refunds for student Main Campus parking permits purchased online will be processed immediately. Refunds will be applied to the same credit card in 2-3 business days.  
  • ​Refunds for student Main Campus parking permits purchased in-person will automatically be issued via cheque and mailed after 10 business days. 

Retrieving belongings 

Main Campus  

Students who wish to pick up belongings from their personal and athletic lockers on Main Campus should do so by 6 p.m. on Friday, March 20. Updates on shop and lab lockers will be provided in the coming days. 

Please arrive  only  on the date and at time indicated in the table below. This is to ensure we are complying with Government guidance on limiting the size of groups gathering in any given place. Students, parents and members of the public do not have access to facilities outside of those times. Thank you for your co-operation in helping us minimize the risk of infection and keeping staff, students and families safe.  

Pick up times based on first letter of last name 





8:00 - 10:00 




10:00 - 12:00 




12:00 - 14:00 




14:00 - 16:00 




16:00 - 18:00 




If you choose not to empty your locker now, you’ll be contacted at the end of your contracted rental period.  If you have any questions, please feel free to contact 

Patricia, Souch and Spruce Grove campuses 

Patricia, Souch and Spruce Grove campuses will be open to retrieve personal belongings until 6 p.m. on Friday, March 20. After that, these campuses will be closed to the public, and access to lockers will be limited and by appointment only. To book an appointment after Friday, contact NAIT Protective Services at

Refunds on lockers 

If you wish to cancel your locker rental and obtain a refund on the unused portion, please submit your request using the Ancillary Services request form. By cancelling your rental you are forfeiting your selected locker and lockers will be available on a first come, first served basis the following semester. 

Again, thank you for your continued patience during this unprecedented situation. We will continue to provide updates at

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